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Last Updated: 2026.04.30
FTC Shipping Compliance (16 CFR Part 435)
In compliance with the FTC Mail Order Rule (16 CFR Part 435), we are committed to shipping your order within the promised timeframe. If no specific delivery time is stated on the product page, we will ship your order within 30 days of receiving your payment (or 50 days if you have requested credit terms). If we are unable to ship your order within the stated timeframe, we will contact you before the deadline to offer: (1) a new shipping date with your consent, or (2) the option to cancel your order for a full and prompt refund.
If we are unable to fulfill your order, you will receive a full refund within 7 business days of our notification. By placing an order, you agree to these shipping terms.
Welcome to Mibro (https://us.mibrofit.com/). We are committed to delivering your order efficiently and transparently. This Shipping Policy applies to orders shipped to addresses within the contiguous United States (48 states), as well as Canada, Australia, and New Zealand.
1. Delivery Scope and Fulfillment Locations
We currently ship to the following regions:
- United States: All 48 contiguous states (we do not ship to Alaska, Hawaii, or U.S. territories from this website)
- Canada: All provinces and territories
- Australia: All states and territories
To optimize delivery speed and manage global inventory, your order may be shipped from one of our fulfillment centers based on stock availability:
- U.S. Local Delivery: If your item is in stock at our U.S. warehouse, it will be shipped via a local carrier (such as USPS, UPS, or FedEx) for fast domestic delivery within the United States.
- International Direct Shipping: If your item is fulfilled from our international logistics center, it will be shipped via an international express carrier (such as DHL, FedEx International, or ePacket) directly to your address in the U.S., Canada, or Australia.
You will be able to see the shipping origin and estimated delivery time in your shipping confirmation email.
2. Shipping Options, Costs, and Delivery Times
Note: Free standard shipping to the contiguous United States applies to orders meeting the minimum threshold displayed at checkout. Processing times are estimates and do not include weekends or federal holidays. Actual delivery times may vary based on carrier performance and remote locations.
Shipping costs and delivery times vary depending on your location. Free standard shipping is available for all orders to the contiguous United States. For international orders, shipping costs are calculated at checkout.
For United States:
| Item | Shipping Method | Processing Time | Estimated Delivery | Shipping Cost |
|---|---|---|---|---|
| Mibro GS Pro2 | Standard Shipping | 1-2 | 1-5 | USD$0 |
| Mibro GS Active2 | Standard Shipping | 1-2 | 1-5 | USD$0 |
| Mibro GS Explorer S | Standard Shipping | 1-2 | 1-5 | USD$0 |
| Mibro GS Explorer S-Ti Standard | Standard Shipping | 1-2 | 1-5 | USD$0 |
| Mibro GS Explorer S-Ti Premium | Standard Shipping | 1-2 | 1-5 | USD$0 |
| Mibro GS Explorer | International Standard | 1-2 | 6-10 | USD$10 |
| Mibro GT | International Standard | 1-2 | 6-10 | USD$10 |
| Mibro FIT | International Standard | 1-2 | 6-10 | USD$10 |
| Mibro OpenEar Pro | International Standard | 1-2 | 6-10 | USD$10 |
For Others
| Region | Shipping Method | Processing Time | Estimated Delivery | Shipping Cost |
|---|---|---|---|---|
| Canada | International Standard | 1-2 | 6-12 | USD$10 |
| Australia | International Standard | 1-2 | 6-12 | USD$5 |
- Processing Time: Orders are processed within 1-2 business days (Monday through Friday, excluding major holidays) upon receipt of payment. Orders placed after 2:00 PM EST may be processed the next business day.
- Delivery Time Estimates: Delivery times are estimates provided by the carrier and are not guaranteed. The delivery time for pre-sale products is subject to the estimated shipping date listed on the product page.
- Multiple Items: If you order several items, they may be shipped separately from different warehouses. You will receive separate shipping confirmation emails for each shipment.
3. Taxes, Duties, and Customs
As your order may cross international borders, it is subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.
United States (48 contiguous states):
- Prices displayed on our website are in USD
- Sales tax may be applied based on the destination state's tax laws and will be calculated and displayed at checkout
- No additional customs duties for shipments within the U.S.
Canada:
- Shipments to Canada may be subject to Goods and Services Tax (GST) at 5%, Harmonized Sales Tax (HST) at 13-15% in participating provinces, and Provincial Sales Tax (PST) in some provinces
- Duties are calculated based on the HS code and value of the goods, typically ranging from 0-35%
- Courier shipments (FedEx/UPS/DHL) under CA$20 are generally duty and tax-free; over CA$20, duties and taxes apply
- Carriers may charge a brokerage fee (entry preparation fee) and a disbursement fee (~2.5%) for handling customs clearance
- Mibro ships on a DDP (Delivered Duty Paid) or DDU (Delivered Duty Unpaid) basis depending on the product and carrier. You will be informed at checkout whether duties and taxes are included or payable upon delivery.
Australia:
- For orders valued at AUD $1,000 or less, Goods and Services Tax (GST) is typically included in the price you pay at checkout
- For orders valued above AUD $1,000, the recipient is the importer of record and must pay customs duties (typically 5%) and GST (10%) to clear the goods
- All electronic products must comply with Australian safety standards; failure to meet requirements may result in shipment delays or seizure
- Recent regulatory changes have strengthened import controls; please ensure your address and contact information are accurate to avoid clearance delays
Important Notes:
- If you refuse to pay customs duties/taxes and the package is returned to us, the cost of return shipping will be deducted from your refund.
- Customs policies and rates are subject to change. We recommend checking with your local customs office for the most current information before placing an order.
4. Shipping Delay Notification
If we anticipate that your order will not ship within the stated timeframe (or within 30 days if no timeframe is stated), we will contact you via email before the deadline to inform you of the delay. At that time, you may choose to: (1) Accept the new estimated shipping date, or (2) Cancel your order for a full refund. If we do not hear from you within 5 business days of our notification, we will proceed with the updated shipping date.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
6. Shipping Restrictions and Customer Responsibilities
Address Accuracy: Customers are responsible for providing accurate and complete shipping addresses. Mibro is not liable for packages lost or delayed due to incorrect address information provided by the customer.
- Address Changes: We cannot change the shipping address once the product has been shipped.
- Failed Delivery: If a package is refused upon delivery, cannot be delivered due to the recipient's unavailability, or is returned due to customs refusal, the original shipping cost and any return shipping fees incurred will be deducted from the refund.
- PO Boxes: For U.S. deliveries, most carriers can deliver to PO Boxes. For international deliveries, a physical street address is required for courier shipments.
7. International Shipping Tracking
For international shipments, please note that tracking information may be limited once the package leaves the United States. International carriers may provide limited scanning updates during customs processing. We recommend using the carrier tracking number provided in your shipping confirmation email for the most accurate delivery updates.
8. Lost or Damaged Packages
Damaged in Transit: If your order arrives damaged, please contact us within 48 hours of delivery at service@mibrofit.com with your order number and photos of the damage. We will file a claim with the carrier and work to resolve the issue for you.
Lost Packages: If your tracking information shows that your package has been lost in transit, please contact us immediately. We will investigate with the shipping carrier. For international shipments, please allow for potential customs delays before reporting a package as lost.
9. Changes to Policy
We reserve the right to update this Shipping Policy without prior notice. Please check back periodically for the latest information.
10. Contact Us
For further assistance or queries related to shipping, please contact our customer service team:
Thank you for choosing Mibro!