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Last Updated: 2026.04.30
Mibro provides a 12-month warranty that is processed in the most hassle-free way possible.
Warranty Overview
Your warranty period begins on the date of purchase, which is defined as the date shown on your order confirmation or purchase receipt. For orders fulfilled from our U.S. warehouse, the warranty is valid for 12 months from the ship date. For international orders, the warranty period is calculated from the original purchase date on our records.
To verify your warranty eligibility, please retain your original order confirmation email and purchase receipt. Warranty claims require proof of purchase date. If you do not have proof of purchase, we may use the manufacturing date or our shipping records to determine warranty eligibility.
Warranty Period (Months)
|
Item |
Warranty Period (Months) |
|
Mibro GS Pro2 |
12 |
|
Mibro GS Active2 |
12 |
|
Mibro GS Explorer S |
12 |
|
Mibro GS Explorer S-Ti Standard |
12 |
|
Mibro GS Explorer S-Ti Premium |
12 |
|
Mibro GS Explorer |
12 |
|
Mibro GT |
12 |
|
Mibro FIT |
12 |
|
Mibro OpenEar Pro |
12 |
l All quality-related defects on products sold directly by Mibro are covered by an extensive warranty, starting from the date of purchase.
l For goods deemed defective or not as described, please contact our customer service immediately. We will arrange for a replacement, repair, or refund in accordance with statutory warranty provisions.
Damage Assessment Criteria：
l A product is considered defective if it meets any of the following criteria:
l Manufacturing Defect: The product has a defect in workmanship or materials that prevents it from functioning as specified under normal use conditions.
l Arrival Damage: The product arrives damaged due to shipping or handling, with visible damage to the exterior packaging or the product itself.
l Non-Functionality: The product does not power on, charge, or perform basic functions as described in the product specifications.
l Performance Issues: The product exhibits recurring issues that cannot be resolved through troubleshooting steps provided by Mibro support.
l Our quality assurance team will evaluate returned products to determine if the damage or defect falls within warranty coverage. The decision of Mibro regarding warranty eligibility is final.
Warranty Claim Process
To file a warranty claim, please follow these steps:
l Step 1: Contact our customer support team at service@mibrofit.com with your order number and a description of the issue.
l Step 2: Our support team will guide you through troubleshooting steps to verify the defect.
l Step 3: If the issue cannot be resolved, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
l Step 4: Ship the defective product back to us with the RMA number clearly marked on the package.
l Step 5: Once we receive and inspect the product, we will process your warranty claim within 7 business days.
l Step 6: If your claim is approved, we will offer a replacement, repair, or refund at our discretion.
Process:
l Buyer must provide sufficient proof of purchase
l Mibro must document what happens when buyers troubleshoot the product
l The defective item’s serial number and/or visible proof depicting the defect are required
l It may be necessary to return an item for quality inspection
For defective items that Mibro needs has returned, warranties on those replacements are voided if the wrong item is returned to Mibro or if the defective item is not returned.
Valid proof of purchase:
l Order number from online purchases made through Mibro.
l Sales invoice
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address to item was originally shipped to).
Shipping costs must be covered by the buyer in the following situations:
l Returning products for any reason other than a proven defect
l Warranty claims on items taken outside the original country of purchase
l Buyer’s accidental returns
l Returning personal items
l Returning items claimed to have defects but found by Mibro quality control to be in working condition
l Returning defective items in international shipping
l Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
l Products without sufficient proof of purchase
l Lost or stolen products
l Items that have expired their warranty period
l Non-quality-related issues (after 30 days of purchase)
l Free products
l Repairs through 3rd parties
l Damage from outside sources
l Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
l Purchases from illegitimate resource
Mibro is not liable for:
l Loss of data incurred from the use of Mibro products
l Returning personal items sent to Mibro
When returning items with a prepaid shipping label provided by Mibro, Mibro takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Mibro does not provide refunds for items damaged in transit for non-quality-related warranty claims.
Contact Information
l For warranty inquiries or to file a claim, please contact us:
l Email: service@mibrofit.com
l Our support team is available Monday through Friday, 9:00 AM - 6:00 PM PST (excluding major U.S. holidays). Response times may be longer during peak periods.
For more details, please read RETURN & REFUND POLICY
If you have any questions about this Warranty Policy, please contact us via our Help Center or by writing to service@mibrofit.com.